1. Sprejem pogojev

Ti pogoji uporabe ("pogoji") so pravno zavezujoč dogovor med vami ("posel", "vi") in upravljavcem platforme klink ("klink", "mi"), ki ureja vaš dostop do platforme klink in njeno uporabo — vključno z nadzorno ploščo za posle, mobilno aplikacijo za stranke, aplikacijo za skeniranje in vsemi povezanimi storitvami (skupaj "storitev").

Z registracijo ali uporabo storitve potrjujete, da ste stari vsaj 18 let, da imate poslovno sposobnost za sklenitev tega dogovora in da pogoje sprejemate v celoti. Če storitev uporabljate v imenu poslovnega subjekta, izjavljate, da imate pooblastilo, da ta subjekt zavezujete.

2. Opis storitve

Klink je večnajemniška SaaS platforma, ki lokalnim poslom omogoča ustvarjanje in upravljanje programov digitalnih kartic zvestobe. Storitev vključuje:

• Spletno nadzorno ploščo za upravljanje kartic, strank, kampanj in analitike
• Pridružitev strank prek QR kode in spletne strani ter mobilno aplikacijo za zbiranje žigov in unovčevanje nagrad
• Aplikacijo za skeniranje QR kod strank na prodajnem mestu
• Dostavo push obvestil — ročne kampanje, samodejne sprožilce in lokacijska obvestila
• Ustvarjanje digitalnih kartic za Apple Wallet in Google Wallet

Pridržujemo si pravico, da kateri koli del storitve spremenimo, začasno ustavimo ali ukinemo z razumnim predhodnim obvestilom.

3. Računi in registracija

Za uporabo storitve morate ustvariti račun. Zavezujete se, da boste posredovali točne, popolne in ažurne podatke ter varovali svoje prijavne podatke. Odgovorni ste za vso dejavnost na svojem računu.

Prijavnih podatkov ne smete deliti z nepooblaščenimi tretjimi osebami. Prijave za skenerje so omejene glede na vaš naročniški paket in jih sme uporabljati samo pooblaščeno osebje vašega posla.

Pridržujemo si pravico do začasne ustavitve ali ukinitve računov, ki kršijo te pogoje, se uporabljajo goljufivo ali so dlje časa neaktivni.

4. Naročnine in plačila

Klink ponuja naslednje naročniške pakete: Solo (€9/mesec), Starter (€19/mesec) in Pro (€49/mesec). Vsak nov poslovni račun začne s 14-dnevnim brezplačnim preizkusom s polnimi Pro funkcijami — brez kreditne kartice. Funkcije in omejitve paketov so opisane na strani s cenikom.

• Vse plačljive naročnine obračunava Paddle, naš Merchant of Record. Paddle obdela plačilo, izda račun, skladen z DDV, in upravlja vse davčne obveznosti v EU. Z naročnino se strinjate tudi s Paddlovimi pogoji uporabe.
• Po koncu preizkusa izberete paket in uredite plačilo. Če paketa ne izberete, se račun omeji na funkcije paketa Solo — brez samodejne bremenitve.
• Naročnine se ob koncu vsakega obračunskega obdobja samodejno obnovijo, razen če jih odpoveste. Odpoved je mogoča kadar koli v nastavitvah računa in učinkuje ob koncu tekočega obdobja.
• Bonus za rast: če v času preizkusa v vaš program zvestobe vpišete 30 ali več strank, prejmete en brezplačen mesec na izbranem paketu. Bonus se prizna enkrat na poslovni račun. Podrobnosti so v politiki vračil.
• Cene lahko spremenimo z najmanj 30-dnevnim predhodnim obvestilom. Spremembe ne vplivajo na tekoče obračunsko obdobje.

5. Sprejemljiva uporaba

Storitev smete uporabljati samo v zakonite namene in v skladu s temi pogoji. Prepovedano je:

• pošiljanje nenaročenih, zavajajočih ali nadležnih sporočil vašim strankam,
• zbiranje osebnih podatkov strank brez ustreznih privolitev, skladnih z GDPR,
• obratno inženirstvo, dekompiliranje ali poskusi pridobivanja izvorne kode storitve,
• uporaba storitve na način, ki škoduje njenemu delovanju ali ga onemogoča,
• zavajajoče prikazovanje vaše identitete, nagrad ali pogojev programa zvestobe strankam,
• kakršna koli goljufiva, nezakonita ali nepooblaščena uporaba,
• poskusi nepooblaščenega dostopa do podatkov drugih poslov na platformi.

Kršitev teh pravil lahko povzroči takojšnjo ukinitev računa.

6. Podatki in zasebnost

Kot posel, ki uporablja klink, ste upravljavec osebnih podatkov svojih končnih strank; klink nastopa kot obdelovalec v vašem imenu. Odgovorni ste za zakonito podlago za zbiranje in obdelavo podatkov svojih strank ter za ustrezna obvestila o zasebnosti.

Klink podatke obdeluje v skladu z našo politiko zasebnosti in veljavno evropsko zakonodajo, vključno z GDPR. Vsi podatki strank so shranjeni v Firebase (Google Cloud) v regijah EU.

Prek platforme klink ne smete zbirati občutljivih osebnih podatkov (po členu 9 GDPR), razen z izrecno privolitvijo in jasnim zakonitim namenom.

7. Intelektualna lastnina

Platforma klink — programska oprema, oblikovanje, blagovne znamke in vsebina — je naša last ali je licencirana nam ter zaščitena z veljavno zakonodajo o intelektualni lastnini. Ti pogoji vam ne podeljujejo nobenih pravic na naši intelektualni lastnini.

Obdržite lastništvo nad vsemi vsebinami, ki jih naložite v storitev — logotipi, oblikovanje kartic, vsebina kampanj. Z nalaganjem nam podelite omejeno, neizključno licenco za uporabo teh vsebin izključno za zagotavljanje storitve.

8. Izključitev jamstev

Storitev je na voljo "takšna, kot je" in "kot je dosegljiva", brez kakršnih koli izrecnih ali implicitnih jamstev. Ne jamčimo, da bo storitev delovala neprekinjeno, brez napak ali popolnoma varno.

Čeprav si razumno prizadevamo za zanesljivost, ne moremo jamčiti dostave push obvestil, sprejemanja kartic v denarnicah tretjih oseb ali neprekinjene razpoložljivosti integracij tretjih oseb (Paddle, Firebase, Apple, Google).

9. Omejitev odgovornosti

V največjem obsegu, ki ga dopušča veljavno pravo, klink ne odgovarja za posredno, naključno, posebno, posledično ali kaznovalno škodo — vključno z izgubo dobička, prihodkov, podatkov ali ugleda — ki izhaja iz uporabe ali nezmožnosti uporabe storitve.

Naša skupna odgovornost za vse zahtevke v zvezi s temi pogoji ne presega zneska, ki ste nam ga plačali v dvanajstih (12) mesecih pred dogodkom, ki je podlaga za zahtevek.

Nič v teh pogojih ne izključuje ali omejuje odgovornosti za smrt ali telesno poškodbo zaradi malomarnosti, za prevaro ali za drugo odgovornost, ki je po zakonu ni mogoče izključiti.

10. Prenehanje

Račun lahko kadar koli ukinete tako, da odpoveste naročnino in izbrišete račun v nastavitvah nadzorne plošče.

Vaš dostop do storitve lahko takoj in brez predhodnega obvestila začasno ustavimo ali ukinemo, če kršite te pogoje, ravnate goljufivo ali če to od nas zahteva zakon.

Ob prenehanju vaša pravica do dostopa do storitve preneha. Vaše podatke hranimo še 30 dni, v tem času lahko zahtevate izvoz. Po 30 dneh so podatki trajno izbrisani.

11. Pravo in pristojnost

Te pogoje ureja pravo Republike Slovenije, brez upoštevanja kolizijskih pravil. Za vse spore so izključno pristojna stvarno pristojna sodišča v Sloveniji. Če ste potrošnik v EU, lahko uveljavljate tudi pravice po obveznih predpisih o varstvu potrošnikov svoje države prebivališča.

12. Kontakt

• E-pošta: legal@klink.si
• Naslov: Slovenija, Evropska unija

1. Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Business", "you") and the operator of klink ("klink", "we", "us"), governing your access to and use of the klink platform — including the business admin panel, customer mobile application, scanner application, and all related services (collectively, the "Service").

By registering for or using the Service, you confirm that you are at least 18 years of age, have the legal capacity to enter into this agreement, and accept these Terms in full. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity.

2. Service description

Klink is a multi-tenant Software-as-a-Service (SaaS) platform that allows local businesses to create and manage digital loyalty card programs. The Service includes:

• A web-based business admin panel for managing loyalty cards, customers, campaigns, and analytics
• Customer enrollment via QR code and web page, plus a customer-facing mobile application for collecting stamps and redeeming rewards
• A point-of-sale scanner application for business staff to scan customer QR codes
• Push notification delivery, including manual campaigns, automated triggers, and geofence-based notifications
• Digital wallet pass generation for Apple Wallet and Google Wallet

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Accounts & registration

You must create an account to use the Service. You agree to provide accurate, complete, and current information and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

You must not share your login credentials with unauthorised third parties. Staff scanner logins are limited per your subscription tier and must only be used by authorised employees of your business.

We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or remain inactive for extended periods.

4. Subscriptions & billing

Klink offers the following subscription plans: Solo (€9/month), Starter (€19/month), and Pro (€49/month). Every new business account starts with a 14-day free trial with full Pro features — no credit card required. Plan features and limits are described on our Pricing page.

• All paid subscriptions are billed through Paddle, our Merchant of Record. Paddle processes your payment, issues VAT-compliant invoices, and manages all tax obligations — including EU VAT. By subscribing, you also agree to Paddle's terms of service.
• After the trial ends, you choose a plan and set up payment. If you do not choose a plan, your account is limited to Solo features — you are never charged automatically.
• Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time from your account settings — cancellation takes effect at the end of the current billing period.
• Growth bonus: if 30 or more customers join your loyalty program during your trial, you earn one free month on the plan you choose. The bonus is credited once per business account. See our Refund Policy for full terms.
• We reserve the right to change subscription prices with at least 30 days' notice. Price changes will not affect the current billing period.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send unsolicited, deceptive, or spam communications to your customers
• Collect customer personal data without proper GDPR-compliant consent mechanisms
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Use the Service in a way that damages, disables, or impairs its performance
• Misrepresent your business identity, rewards, or loyalty program terms to your customers
• Use the Service for any fraudulent, illegal, or unauthorised purpose
• Attempt to gain unauthorised access to other businesses' data within the platform

Violation of these rules may result in immediate termination of your account.

6. Data & privacy

As a business using klink, you act as a Data Controller for the personal data of your end-customers. Klink acts as a Data Processor on your behalf. You are responsible for ensuring you have a lawful basis to collect and process your customers' data, and for providing appropriate privacy notices to your customers.

Klink processes data in accordance with our Privacy Policy and applicable EU data protection law, including GDPR. All customer data is stored in Firebase (Google Cloud) EU regions.

You must not use klink to collect sensitive personal data (as defined under GDPR Article 9) from your customers unless you have explicit consent and a clear legitimate purpose.

7. Intellectual property

The klink platform, including its software, design, trademarks, and content, is owned by or licensed to us and protected by applicable intellectual property laws. These Terms do not grant you any rights in our intellectual property.

You retain ownership of all content you upload to the Service, including business logos, card designs, and campaign content. By uploading content, you grant us a limited, non-exclusive licence to use that content solely for the purpose of providing the Service to you.

8. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

While we take reasonable steps to ensure reliability, we cannot guarantee that push notifications will be delivered, that wallet passes will always be accepted by third-party wallet applications, or that third-party integrations (Paddle, Firebase, Apple, Google) will remain available.

9. Limitation of liability

To the fullest extent permitted by applicable law, klink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the Service.

Our total cumulative liability to you for any claims arising out of or related to these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

You may terminate your account at any time by cancelling your subscription and deleting your account from the admin panel settings.

We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms, engage in fraudulent activity, or if required to do so by law.

Upon termination, your right to access the Service ceases. We will retain your data for 30 days after termination, during which you may request an export. After 30 days, your data will be permanently deleted.

11. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Slovenia. If you are a consumer in the EU, you may also have rights under the mandatory consumer protection laws of your country of residence.

12. Contact

• Email: legal@klink.si
• Address: Slovenia, European Union